1. Data Controller
The data controller is GlacePro Delivery sp. z o.o., ul. Konstruktorska 13, 02-673 Warsaw, Poland. You may contact us regarding data matters at supp@glacepro.com.
2. What Data We Collect
We may collect the following categories of personal data:
- Contact data: name, email address, phone number provided via the contact form or telephone order.
- Business data: company name, address, business type, when relevant to an order or contract.
- Technical data: IP address, browser type, pages visited, time on site — collected automatically via server logs and analytics cookies (with your consent).
3. Legal Basis and Purposes
- Contract performance (Art. 6(1)(b) GDPR): to process your order, arrange delivery and issue invoices.
- Legitimate interest (Art. 6(1)(f) GDPR): to respond to enquiries, improve our service and detect fraud.
- Consent (Art. 6(1)(a) GDPR): to place analytics and marketing cookies on your device.
4. Data Retention
We retain contact enquiry data for 24 months. Order and invoice data is kept for 5 years in accordance with Polish accounting law. Analytics data is retained for 14 months.
5. Third-Party Sharing
We do not sell your data. We may share data with:
- Our hosting and email service providers (processors acting under a data processing agreement).
- Tax and accounting advisors when legally required.
6. Your Rights
Under GDPR you have the right to: access your data, rectify inaccuracies, request erasure, object to processing, and file a complaint with the Polish Data Protection Authority (UODO). To exercise these rights, email us at supp@glacepro.com.
7. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure. The website is served over HTTPS.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.